FAQ & Contact

We accept the following payment methods:

- iDEAL / Wero

- Bancontact

- Klarna

- Credit cards

- Cryptocurrency (USDC)

For detailed information about our accepted payment methods, please visit the Payments page.

We use the following delivery times:

Netherlands: 1 - 2 business days

Belgium: 2 - 3 business days

Germany, France, Spain, Italy, Austria, Denmark, Portugal, Poland: 3-5 business days

Estonia, Finland, Sweden, Greece, Hungary, Ireland, Croatia, Latvia, Lithuania, Romania, Slovenia, Slovakia, Czech Republic: 4-7 business days

For shipping costs, please visit the Shipping & Receiving page.

At Mcubes, all orders placed before 3 PM are shipped on the same day. After completing and paying for your order, you will receive a confirmation email from us. We will then immediately start preparing your package, and from there, your package will be in the hands of DHL or DPD. If you order from the Netherlands, your order is usually delivered the next day. Delivery times to Belgium are around 2 to 3 working days, and for the rest of Europe, a delivery time of 3 to 8 working days applies. For a detailed overview of shipping options, costs, and delivery times, please visit the Shipping & Receiving page.

As soon as we have shipped your order, you will receive a confirmation email with the corresponding track and trace code. With this code, you can track your order on the carrier's website, depending on the party that ships your order.

Are you not satisfied with your order, is there something wrong with your order or would you like to exchange your item? Then it is possible to return your ordered item to us, please take a look at the Returns page

If your order is delivered damaged or defective, or your product is damaged during use, please contact us as soon as possible. Always do this by email and try to explain the problem as clearly as possible, always including photos. We will do our utmost to respond to you as quickly as possible and find a suitable solution.

We sell high-quality speedcubes and brain teasers. We stand by our products and therefore offer a 12-month warranty, provided the conditions are met. We always act in accordance with the statements and warranty provided by the manufacturer. For more information about the warranty, please visit the Warranty & Repair page.