Warranty & Repairs

Warranty

Buy high-quality speed cubes and brain teasers from us. We stand behind our products and therefore offer a 12-month warranty.

What is covered under warranty?

The warranty covers all manufacturing defects. These are defects that occurred during the production process. These include:

  • Manufacturing or factory defects
  • Missing parts upon receipt
  • Damage to the material upon receipt
  • Defective upon receipt

What is not covered by the warranty?

The warranty does not apply to damage caused by:

  • Normal wear and tear
  • Incorrect or unskilled use
  • Damage due to self-repair
  • Damage or defects caused by falling
  • Damage caused by a child
  • Missing parts upon receipt, reported later than 7 days after receipt
  • Damage to material upon receipt, reported later than 7 days after receipt

With regard to the warranty, we always judge in line with the manufacturer's assessment whether a case is covered by the warranty or not.

How do you claim the warranty?

If your speed cubes or brain teasers break within the warranty period, you can report it to us. You can do this via the returns page. Make sure you return the defective item in its original packaging, if possible.

You must include the following with your complaint:

  • A copy of your purchase receipt
  • A clear description of the damage
  • Photos of the damage

We will handle your complaint as quickly as possible. We aim to process all claims within 14 days. If the damage is covered by the warranty, we will repair or replace the toy free of charge. Sometimes it's possible to repair a defective item; you can read more about this below.

Tips for maintaining the warranty

To maintain the warranty, it's important to maintain the toy properly. Therefore, always read the instructions before using the toy.

Here are some tips for toy maintenance:

  • Read the instructions before using the toy.
  • Store the toy in a dry and clean place.
  • Do not use the toy for purposes other than those for which it is intended.
  • Do not repair the toy yourself if parts become loose.

Following these tips will reduce the chance of the toy breaking and keep the warranty valid.

Repair

If your toys break, it is sometimes possible that they can be repaired.

If you need your toy repaired or need it repaired, you can request this from us. To do so, please send an email to info@mcubes.nl.

Please include the following with your repair request:

  • A copy of your purchase receipt
  • A clear description of the damage
  • Photos of the damage

The cost of repairs depends on the severity of the damage. If the damage is covered by the warranty, we will cover the repair costs. If the damage is not covered by the warranty, the buyer will be responsible for the repair costs.

We'll process your repair request as quickly as possible. If the damage can be repaired, we'll send you a quote. If you accept the quote, we'll repair the toy and return it to you as soon as possible.

Contact

Please feel free to contact us at info@mcubes.nl for further questions about warranty and repairs. We strive for the highest customer satisfaction and will do our best to help you as best as we can.